Leave Your Story
This is where you can complain about your negative experiences with Bell, if you’d like.
Feel free to leave a comment below.
Additionally, you can complain about Bell Canada at the following review sites:
- Rate It All Bell Canada Page
- Bell Canada reviews at BlackBerry Geeks
- Bell Canada reviews at Get Human
- Bell Canada reviews at Prepaid Reviews Canada
Additionally, if you’ve called Bell Canada customer service, then you likely know it is impossible to get a manager and that their customer service reps (at least every single one I’ve ever dealt with) are off-shore. So, I’ve heard two suggestions made about reaching a real human…
The first is that their press releases all have a media contact person listed on them who has a real phone number and email [gasp].
The second was an awesome suggestion by @aknecht who said:
“Hint, I went to a Store in a mall. Got the staff 2 call for a supervisor. Funny they don’t like customers making nose in the store.”
Oh, and they do have a rep on Twitter… if you’re the tweeting kind please be sure to let @julieatbell I (@sugarrae) said hi when you send a tweet her way.
But since it appears to me no one at Bell cares about customer service, if doing the above isn’t enough to calm you down, feel free to leave your comment below.
{ 37 comments… read them below or add one }
Fuck Bell Canada – In my entire history of dealing with this company I have had exactly ONE (1) pleasant / productive conversation with a call center rep.
I get that sometimes I call in and get directed to the wrong point of contact within the company. If I am stuck on hold for a bit because of this that is totally acceptable.
What is not acceptable Bell, is that your call center staff are not willing to actually help. When I finally get through to the department who should be able to quickly solve the majority of my issues, I tend to get a lot of “I am sorry sir” , “I can not look that up sir”, “I don’t know why that is happening sir”.
There is a reason I am calling customer support fuckers and if you could figure that out then I promise you there would not be websites like this popping up so often.
it’s funny how service people say hook up is free and 2 months later it’s added on your bill and they won’t do anything about it….plus satilit service is crap everytime it rains or gets windy the tv goes out but if you want to cancel before your contract is up you have to pay…bell isall about money not satisfying the customer..they won’t even give yoy credit when u can’t wat ch the tv for a week or 2 wish they didn’t have contracts iwould so much switch back to cable
I have a tale of woe, of colossal screwups and horrific support going on for a month now, that would boggle your mind. I haven’t the energy right now to actually write it all out and it would be too long anyway. Let’s just say I have finally reached my breaking point. Tomorrow morning I am calling and canceling all my Bell services: phone and internet. I never, ever want to deal with them for anything for the rest of my life. If I’m reincarnated I don’t want to deal with them in that life either.
Hello Rogers… there’s no way they could be any worse. I refuse to consider the idea. Categorically refuse. Nobody, no company, could possibly be worse to deal with. You can quote me on that, as prominently and as frequently as possible.
What, so I posted my story and you moderated it into oblivion? Did it not have enough profanity for you or something? Or was it my sympatico email address… you’ve only got a couple stories here, one would think you’d want more. Welp, I’m not telling it again. Not only does Bell Canada Suck, but Bell Canada Sucks Sucks.
Nope, simply took a bit to moderate. Didn’t realize folks were leaving so many comments.
After years of arrogance and dis-interest in customer complaints, I finally got rid of all my Bell services; phone, internet, and satellite. In my final payment, I over paid by $2.50. For the next four months, I received a monthly statement, showing a credit, LESS A LATE FEE. They were charging a late fee ON A CREDIT. Why 4 months? It took me that long to get any attention. I now get repeated calls from Bell, offering services and deals that seem too good to be true. This tells me that their customer base is dropping rapidly, and they are now in panic mode. Good. They can get a taste of what we have put up with for years. As for the specifics of my complaints; It would take pages. I document everything.
you’re welcome to read the following but here is the short version. I’m paying $53.90 for total performance internet, it’s currently advertised for $31.95 on the web site. So I got online to chat with a rep to get “upgraded” to the service that I am currently paying, which I know sounds insane, and maybe it is. My bill has the phone and internet on one bill. When I asked to get the price advertised the call centre rep said (typed) that’s the price if you bundle. This is where it gets insane. Apparently you have to ask to bundle services that you pay on the same bill to the same provider. Best part, I got disconnected before I could get any more feedback on how to proceed with disconnecting my service. Game, set and match!
—->>>>below is a copy of my chat
System Welcome peter *****.
System Connecting to server. Please wait…
System Connection with server established. Please wait…
System Lavanya (SCI-285531) has joined this session!
System Connected with Lavanya (SCI-285531)
Lavanya (SCI-285531) Hi peter *****, welcome to Bell Internet Services, my name is Lavanya (SCI-285531).
By looking at the option you have selected, I see that you have questions regarding your account, how may I assist you
with this?
Lavanya (SCI-285531) Good Evening!
You hi, I just looked at the cost advertised for the same internet service I have and it’s $31.95, I am currently paying $53.90. That does not sound reasonable
Lavanya (SCI-285531) I sincerely apologize for the difficulties you are currently experiencing.
Lavanya (SCI-285531) Peter, I understand that you have queries regarding price plan
Lavanya (SCI-285531) No worries, I certainly can help you with that peter gatzios.
Lavanya (SCI-285531) For security purpose, may I know your 1. b1 user id 2.Complete billing address with
postal code
You I received a call from Bell last week telling me I now have access to Fibe25, the price is almost the same as the much slower service I have been paying for. And I`ve been paying almost $50 for 8 years!
You b1******
You ****** ave
Lavanya (SCI-285531) I do understand your concern, Peter.
You m4k ***
Lavanya (SCI-285531) No worries, I will try my best to help you.
Lavanya (SCI-285531) May I have city and province name?
You toronto, ontario
You how is this helpingÉ
You ?
Lavanya (SCI-285531) One last question: may I have correct city name as we have different city name in our
records?
You east york
Lavanya (SCI-285531) Perfect
You which doesn’t exist since the amalgamation almost 10 years ago
Lavanya (SCI-285531) Thank you for your information
Lavanya (SCI-285531) Please give me a minute to pull up your account.
Lavanya (SCI-285531) I am still working on your issue
Lavanya (SCI-285531) Thank you for staying online. (at this point it’s been almost 7 minutes)
Lavanya (SCI-285531) Peter, I could see that your account is in Performance plan with 60GB of bandwidth usage and Internet speed upto 7mbps
Lavanya (SCI-285531) Price: $53.90
You from the web site:
Performance
If you’re looking to add more byte to your online surfing, sharing and downloads, Performance puts more useable power at your fingertips.
COMPARE
From
$31.95 /mo.
Lavanya (SCI-285531) If you wish, you can your Internet plan to cheaper price
You u mean pay what is already advertised?
Lavanya (SCI-285531) The offer price that you could see on our web site is $31.95. This excludes $3.95 modem rental. Also, this offer price plan is available for those who have Bell TV service. If you have Bell TV service, you will get $31.95 offer price.
You what is the price for fibe 25?
You with my current plan?
Lavanya (SCI-285531) I will provide you the details of Fibe 25 plan
Lavanya (SCI-285531) Fibe 25 plan: Usage : 75 GB Additional $2/GB for exceeded usage Speed upto 25 mbps.
Free security advanced service You can add the additional service called PC Care with this new plan.
You don’t need care
Lavanya (SCI-285531) Price: $74.95
You the bundle is listed at :
Lavanya (SCI-285531) No problem! it is only the additional product.
You Your bundle
2 new services starting at
$82.90/MO.*
* Offer and pricing details
Services
Home Phone Choice $29.95
Fibe 25 $52.95
Features and equipment
Monthly total $82.90
Lavanya (SCI-285531) I could see that you have not bundled your services.
Lavanya (SCI-285531) So you will get Fibe 25 for $74.95-$5 for Bell bundle=$69.95
You you mean, YOU have not bundled my services. You are the service privider
Lavanya (SCI-285531) Price plan advertised in the Bell website is given excluding the modem rental fee and you can get if you have Bell TV services
Lavanya (SCI-285531) Only upon your request we can bundle the services
You nope, check the msg I sent above
You from here: http://bundle.bell.ca/en/on/main/calculate-your-bundle
Lavanya (SCI-285531) Yes, Peter. Only if you request to bundle the services we can bundle.
You one sec, I’m thinking of moving given the costs, so I’m checking rogers to compare phone/internet
Lavanya (SCI-285531) I do understand your concern,
Lavanya (SCI-285531) Please do not worry, Peter.
You thanks anyway, I am on hold with rogers. bye for now
Lavanya (SCI-285531) I will provide you the Fibe 25 plan with 10% discount for first 6 months.
You oh, how do I request a move for my number?
Lavanya (SCI-285531) Could you please be more specific.
You in the last two months my bill is almost $400, what is 10% for 6 months? $60?
You I would like to bundle phone and internet at rogers and would like to take my current phone number to rogers, how do I do that?
Lavanya (SCI-285531) I am sorry to hear, Peter
You I also have a portable internet that doesn’t work so my actual costs are even higher
You how do I request a move?
Lavanya (SCI-285531) We do not place request to move your Internet service from Bell to Rogers
You got it
You 3. Which telephone numbers can I bring to Rogers?
a. Wireless to wireless transfers—You can bring your mobile or cell phone number from another carrier to Rogers.
b. Wireline to wireless transfers—You can transfer your home phone (also known as wireline or landline) phone number to your mobile or cell phone.
c. Wireless to landline transfers—You can transfer your mobile or cell phone number to your home phone (wireline or landline).
d. Wireline to landline transfers have been taking plac
You http://your.rogers.com/lnp/lnp_faq.asp
You is there anything else you can do?
Lavanya (SCI-285531) We are not aware of the home phone.
Connecting to server. Please wait…
Session ID: 1258902
Connection to server lost!
Session ID: 1258902
You kids out there thinking of getting into customer service, this is how it’s done!
I can’t imagine that Bell or Rogers ever send out a bill that is correct. It’s so difficult to have billing mistakes corrected that most people don’t bother trying. They systematically make billing mistakes that are always in their favor. In some countries that would be called mail fraud. In Canada they call it capitalism.
I cannot believe how Bell Canada are allowed to get away with the price gouging month after month, year after year. I have seen people at my work literally with veins popping out of their necks on the phone with Bell discussing bills and charges. I had finally gotten to a point where I could at least expect this over-inflated number after my last brawl with them. I had phoned to get something checked on the system as my Internet is as slow as can possibly be (I live in a city on the 401 in Southern Ontario), with a very painful connection speed. Anyway, a month or two after talking to this gent, whom I must say was a pleasant East Indian (cause I always ask where their from just for kicks), I noticed my bill had gone up by 120/year. I checked the details on bill breakdown and sure enough, they had added, on their own accord I might say, an insurance policy on my account. My final straw came yesterday, when I received my One-Bill and it was $23 more than usual. I have the bundle three-pack with phone, Internet and satellite. Normally the bill had been up and up and up to $163.01, (After the insurance was removed), but now after checking the details again, they have added two dollars here and four dollars there and two dollars here again!! That included with the Network Charge, Service charge, Non publish charge, any features charge, 911 services charge, Touch Tone Charge (Can anyone believe this one, that should be criminally illegal), have again driven the price up again. This time I am definitely calling Cogeco!
I just left bell Canada last week and went with a cheaper ISP with more options and UNLIMITED Bandwidth.
However, due to the CRTC ruling….. Bell now has the power to control the Usage of other ISP’s! This is unacceptable in my opinion.
Let’s face it…. BELL is losing many customers and now they are playing hardball with their customers and other ISP’s…… so much for dereguataion….. did we really thing that Bell was just going to sit back and watch their customers leave? Hell no. Now they will just bump up their prices to the ISP’s who rent their lines and add a usage charge. All while the CRTC is going along with it willingly.
And who says the monopoly is over?
I’m still happy I switched because I will not help support big corps any longer.
One more thing to add…………….. screw Bell and go dry loop and get yourself a Magic jack!
Been using it for a year and it has worked great!
Since 2007, I have cut all ties with Bell and their ridiculous contracts over-charging, bundling and stupid one bill crap (which i received 3 bills for my bell services due different days and 3 late charges for 2 years while i was apparently on one bill!! ) i now use tek Savvy dry loop (which they charge a monthly charge for dry loop, seems silly since once they disconnect bell with one visit its done why keep charging every month???). So now i have unlimited internet and a majic jack (50.00 cost of unit with one year free service!!! and i prepaid 5 years for 60.00), and as long as my computer is on i notice no difference in service from when i had bell – except that i have about 100.00 extra in my pocket every month. YAY :)
I’m on a roll now!
Watch this!
http://www.davidellis.ca/2011/01/27/bell-the-crtc-ubb-making-canada-a-broadband-banana-republic/
Beware of Bell Canada. When ever you make a call to them in regards to your phone or any other service, make sure you take the name of the person and write the date and time down. Two years ago I was going to cancel my service with them because they added services to my account that I didn’t authorized. I wasn’t checking my bills so I missed it and I couldn’t do anything about it.
I called in to cancel my phone line and they offered to me 3 add on services for $5.00 instead of $15.00 for one year. After that one year was up, I called to cancel the service and was told that is was a 24 months contract with only 12 months promotion and if I want to cancel I had to pay $100.00. I remembered the name of the person I spoke to and they said they will investigate it. That was eventually resolved,they admitted that I was given wrong information but they would honour it.
This time I was offered a promotion for a two year contract, when I got my bill I noticed it said 24 months contract, 12 months promotion. I called and was told not to worry about that, it’s was the way they have to put it on the bill and at the end of the first year, I have to call to renew the promotion.
Well I called yesterday and was told it cannot be renewed, that promotion was over. I had enough and decided to cancel my phone services again. They said I have to pay $100.00 and there is nothing they can do about it. I told them it’s fraud and I would take it up.
After I told them that I have records of the names of their staff, date and time, immediately I was put through to the supervisor and was asked for the info. He said hang on I’ll check this out and he came back a few seconds after saying that what I was telling them was true, what a lot of bull **** . I said, so “if I hadn’t written down that information you won’t have honoured it?” He said some people will call in and not tell the truth. They are very sneaky and trick their customers to sign contracts with them. I can’t wait for the year to be up, I am definitely canceling this time.
Does anyone have other home phone services that they are happy with?
I ported a business number I had for 20 years to Bell as I had a Yellow page advert.
The advert was always renewed once a year. The person taking the order had some difficulty speaking English, (he was in Montreal). Everything seemed to go well and there was no break in my phone service. As I paid once a year and this was added to my account I assumed that the billing terms would not change and that the phone service billing would appear at the same time as my Yellow page billing. I wasn’t told differently. A year later I received a phone call threatening to cut my phone for non payment and again I had some language problems. I suppose if I spoke French, I might have solved the problem. I told him I was under the impression that the bill was paid once a year and what was the problem? He said I was a year behind on my payment. I was a bit surprised that Bell who had my number took a year to call me on an overdue account. I asked him for a copy of the invoice and he agreed to fax it to me. I received a statement, not an invoice and at this point I could see that there was definitely a problem communicating in English to these bilingual(?) Bell employees. Well the next person was no different other than threatening to cut my service if I didn’t pay by Tuesday.
After the mistakes they made already, I wanted to make sure I wasn’t going to be trying for months to correct this and so told him that I would pay the bill in full the same day that I received the invoice. When we confirmed my address, I found that some of it was missing from their records. ( a definite language problem) On Tuesday I call the executive office in Toronto so that I could speak to someone who could understand English and express my concerns that I was having problems with the billing department because they could not seem to understand my English. I explained what I experienced and the first person there agreed that there was a problem. Well, they cut my phone service and I just laughed when they told me that the Head office could not fix the problem until my bill was paid even though it was their problem. I also told them that if that was their position, then I would take my business elsewhere. I received 12 invoices that Friday and even though my service was cut paid them in full the same day. I had in the meanwhile called all my customers and gave them a new number. Well you guessed it, they reinstated my now defunct number. When I received the bill which included extra charges, I again contacted the Toronto office and demanded that they cease immediately, which they did with the exception that they still wanted me to pay for the Yellow page ad even though the phone number no longer worked. Figure that one out for me please. I was not very happy and they have lost me as a customer for good.
Let’s do the math on their losses after this
loss of yellow page ad
loss of business line
loss of home phone line
loss of internet service
loss of tv service
loss of cell phone service (the business has 3)
Oh and let’s not forget the customers they lose when I tell this story?
All this over an French hiring policy.
I wish I knew how to say “go to hell in french”
I had Bell dish installed last summer. The installer did a not-so great job and I had terrible signal strength. When I was calling to initially setup my channels, I told the customer service rep that my signal strength was terrible and that the installer did a bad job. He agreed with me and told me that eventually somebody would look into it. After waiting for ages, I called again and said my signal is crap. They said they would send somebody out “Whenever they could”. After getting numerous calls on my answering machhine telling me to be home becuase a technician was cominbg by, they would call and tell me that he wasnt coming for whatever reason. This happened many times. Finally, months later, they send someone. The installer(a different guy) said that it wasnt aimed correctly by the original installer. I was then billed $75 by Bell to fix THEIR MISTAKE! This Paul guy was nothing short of rude and arrogant as he told me it was my fault becuase “Something must have shifted on the roof”. Can you believe that? They stall for time then when its best for them, they screw you. I told him I was NOT paying the $75 fee and slammed the phone down. After my contract is up, Im done with them!
Bell price gouging practices,
I just received my bill from Bell and It reminded me of my biggest pet peeve. Bell used to provide my home phone, cell phone, TV and Internet services but it always was at a high cost. And I found the price for their “SmartTouch” features outrageous!
The $1.50 charge for the “*69 call return” service costs the same as a 15 minute long-distance call to Vancouver. This service must cost Bell pennies to offer but they’ll gladly take your money anyway knowing that most people’s curiosity will get the better of them. Moreover, I have an unlisted number and paying $2 a month for the privilege. I wouldn’t have a problem with a one time charge because the Bell operator did have to click the “Do not list” checkbox to update my account profile but that was a long time ago.
I’ve since found less expensive choices for my TV and cell-phone services but I only have two choices for high-speed Internet in my area. I choose Bell’s Turbo-Hub service because it seemed the most attractive in price and service. I, like I’m sure most customers, had no idea on the amount of bandwidth I would need so Bell’s pricing structure for packages of $35 for 3 GB, $45 for 5 GB, and $60 for 10 GB, which allows you to “step-up” to the next level if you go over your limit for the current month, seemed like a good choice.
What Bell doesn’t bother to tell you is that you really don’t want to exceed that 10 GB quota! I did the math and the $35 package costs $11.66 per GB, $45 costs $9, and $60 costs $6. Everything looks fine until you calculate that 11th GB! It will cost you $15.36 per GB and every GB used thereafter. I find that clever but also very deceptive. I’m used to getting a better price for something that I’m buying in larger quantities.
The first month I used my faster connection to download numerous large files. I was prepared to exceed my quota but I was shocked when Bell charged me over $90 for 14 GBs on my first bill. Bell’s Step-up policy works fine as long as you don’t step-over the 10 GB quota. And I’ve since learned that the competition’s $50 package has a 20 GB quota. The competition’s price looks a lot better if you’re going to regularly use more than Bell is offering in their $45 6 GB package!
I know I’m partially to blame because I should have done the math first and watched my bandwidth usage much more carefully. But to provide better customer support, Bell could?/should??? notify by email when a customer reaches 50/75/100% of their quota or better yet provide a desktop utility with a bar graph showing in realtime the percentage of bandwidth used for the current month. But Bell probably prefers to keep customers in the dark so as to maximize profits.
Mike Martin, Frankford
—————————————————————————-
This is a letter i sent to the editor of Sun-Media hoping it would get printed but I also sent it to Bell and to the Minister of Industry Tony Clements. I’m not complaining of the service, just the pricing scheme!
In plain English Bell Canada Services SUCK!!!!!!!!!!!!!!!!!!
Go to Hell in French is “aller en enfer”
good luck with your future service providers!
Hi Everyone,
Just wanted to let you know that I have not been happy with the service at Bell. I feel like I continue to be over billed for my cell phone, tv and internet. I will be taking the following actions and probably save myself about $150/month.
1. I will be canceling my services at Bell. I’m sure I will need to pay a penalty, but I should recover it within a few months based on my monthly savings.
2. I will be subscribing to teksavvy for Internet. They have an unlimited bandwidth plan starting at $24.95. I will probably take the premium at $31.95/mth. I heard that they use the Bell lines so the Internet should be reliable. Here is the website.
http://teksavvy.com/en/res-internet.asp
To find out if they service your area, don’t rely on entering your phone number. I entered my phone number and it said service is not available. When I called them, they told me that there was service in my area.
3. I will be purchasing a boxee box for about $150 or so and setting up Internet TV – You can see lots of shows at no charge. No need for cable anymore. I have been testing it out on my computer and I like it. I will probably get Netflix as well. Mostly I like to watch the news so I should be ok. If you are interested in this, here is the website. Download the software onto your computer and look at the reviews on youtube.
http://www.boxee.tv/
4. I will be moving my cell phone plan to the FIDO City plan. They have unlimited talk and text for $35/mth with no contract. Including my add ons my total cell phone bill will be about $100/mth as I want unlimited Canada and USA long distance as well as a data plan.
Good luck.
NK.
i used to have bell satalite and after being in a car accident and going without a paycheque the satalite seemed like a waste of money so i broke the contract and bent over. after they sent me boxes to return the 2 recievers in i did so and got the shipping confermation number as required by bell and called it in to them. all was good untill i got a bill for almost a grand for the recievers, long story short and about 50 phone calls and about 100 hours later one of the dozens of coustomer service reps FINALLY got off his fat ass and physically went down to the warehouse and a short 5 min later said “hey, i found the recievers, i guess you DID send them back” DUH!! what the fuck did you think i put in the boxes? YOU JUST WASTED 100 HOURS OF MY TIME YOU ASSHOLES!!! then the kicker, they kept sending me bills for 4 months after my service was disconnected! they now claim i owed them another $400!! here we go again with the endless calls and hours WASTED on the telly. hey bell, FUCK YOU AND YOUR REPREHENSIBLE, INEXCUSABLE EXCUSE FOR CUSTOMER SERVICE!!! google telus sucks, 664,000 hits, bell sucks, 24,600,000. are these crackheads at bell REALLY that oblivious? what a sorry excuse for a company
I wouuldn’t ordinarily take the time to write for such a thing. But the tale(s) of woe I have regarding Bell force me to have to try and spare someone else the misery and hell that is ANY dealing with Bell for ANY reason. Never has a company more deserved to fail. Never have I seen such incompetence combined with such arrogance.
Go with ANY company but Bell. Even if Bell charges less ( they don’t) whatever money you might save will be darfed by the horror of trying to get anywhere with customer service. Thank you for creating this web site. I will aslo post to the others you have linked. Bell makes me ashamed to be Canadian. Shame to the management of Bell.
After finalling having enough of Bell’s horrible service and of their total lack of respect for Canada’s laws, I finally decided not to renew my 3 year cell phone contract with Bell. I called Bell customer service 30 days before the end of my contract, and I had to speak with 3 different different representatives to have this processed.
I spoke with Bell’s joke of a customer retention hotline and made it clear that I was not renewing with Bell because of their horrible customer service. The retention representative asked me why I never mentioned this to anyone before. The list of complaints I made during the 3 years I was with bell was not logged by their representatives, and to make the experience even worst, I had the pushiest representative I ever met. I was told that my cancellation request was completed. Long and behold, I continued to be billed by Bell after the cancellation. I was told that this was due to “human error”.
This same “error” happened when I cancelled my internet plan as well. My sister and father all experienced the same errors when cancelling Bell services. This is not an error; this is fraud. No one seems to be able to put an end to it. I will never deal with Bell again for any service. I hope that the Bell monopoly comes to a crashing end.
My son had got a pay and talk phone on december 27. Ever since he got it, he would lose his features at weird dates, never 30 days after reloading his account. Finally I told my son to call Bell to find out why. The first rep told him some crap about it got used up on the previous month- what it’s a pay and talk, how can tray happen? So the I tried to call, the rude lady wouldn’t talk to me, I asked to speak with her supervisor, she tells me that her supervisor was in a meeting and couldn’t be bothered, so then I said then let me talk to that supervisors supervisor, there in a meeting to. This is at 5pm mountain time. So then I asked her what time tte call center closes at , she tells me 6pm, so I ask what time zone, she hesitates zns tells me central, so that would mean that it closes at 4pm mountain, so I ask her again what time zone. Either she was a complete imbecile or it’s there policy not to tell people when it closes. I went home and had my son call back, this time I talk to a guy. I ask him about the reloading problem that we had. This past month he put money on the phone on the 23 and by the 26 his phone told him he had no minutes left. This guy tells me that he needs to reload his phone on the 27 of each month and he had to wait 30 mins before he uses it for the reload to take place. I asked him if when people buy their phone if they are informed of this, he said yes I kept on him about how they informed people. This guy finally admitted that they don’t gave to tell people, it’s in the fine print.
As soon as I hung up, we went down to Telus and bought a new phone. Today my son took his air rifle to the phone, and then a hammer. And he caught it all on video. I am sending the phone back (to Bell with a letter.
You have to hand it to them. Bell is engaged in a multiple-billion dollar fraud and it really is brilliant. Overcharge everyone a few dollars a month here and there then if you call to complain put them on hold until they just give up. Who is going to waste 40 minutes try to deal with a problem worth a few dollars.
Multiply a couple of bucks a month times millions of customers and we’re looking at billions annually. It’s systemic so the president of bell and the board of directors should all go to jail.
This fix can be time consuming but worth it. If you have a problem with bell contact the CRTC. They have a complaint mechanism on line. Use the words fraud or fraudulent in your complaint to get their attention.
Bell hates it when you do this because they have to resolve the issue to your satisfaction. It’s also really time-consuming for their legal dept.
I also have another ongoing problem with Bell , I asked them time & again I don`t get paid til the end of the month so please don`t call me til after the 1st of each month . But do they listen no. They call me in the middle of each month. Trying to get blood from stone. I feel like telling them if they keep calling before I get paid then they should take off some money from my bill for harrassing a customer.
Got rid of everything Bell. Man, what a relief. Got everything they offer from competitors at much much better prices and service.
I had a contract will bell canada and phoned them to cancel it, they said it would be $340 to pay off the remaining 1 1/2 year left on my contract. so I gave them a 30 day notice of cancellation, a week later I found someone to take over my contract. followed all the steps here http://support.bell.ca/en-on/Mobility/Self_Serve_options/How_to_change_ownership_of_my_mobile_phone. He told me the transfer was complete, I phoned bell and confirmed this, I gave him my phone in the middle of may and end of may they charged the monthly bill, okay of course they will, there was only a week or two he had the phone. now middle of june bell charges me again and it is $63.50, now I know that is not my plan cause i was paying $80 a month, I did the transfer of responsibility and bell confirmed this saying that I would not have to pay a buy out. now i received an e-bill email saying I will be charged in 5 days. The phone number has changed on the account and the name, so they won’t give me any info, but my name and credit card info is in their control, WTF bell
Indeed it is frustrating to deal with Bell – sadly I have had many issues over the years. The latest is with the “network charge” on my Quebec landline. I will take the blame for waiting so long but when I asked them why I was being billed for a network charge when other companies do not I was advised that this was a “new plan”. My old plan had a Quebec block of Time $6.00 for Quebec unlimited calling plus a $6.95 network charge. The new Quebec unlimited calling plan was $0.00, plus the $6.95 network charge!!!! When I asked why I was being charged for a plan that was not in existence, well one can image the absurd explanations I was getting, one of which was, possibly I wanted it for certain features??? There are no features – it’s the same plan!!! The Customer Service representative actually admitted that the $0.00 plan was in effect since she was hired 6 months ago. I asked for a credit for that period to no avail. Cancelled the plans, and will eventually stop using Bell.
Bell is excellent at raising prices, cold calling, mailing and emailing to upgrade services and or get their new offers across. However they can’t be decent enough to let customers know when a they change a plan which benefits their customers – I would put money on the table had I called to add another feature, they still would not have advised me of this change.
In my opinion this is theft – they continued to charge for a non-existing plan.
It is a fact, when dealing with Bell – if one doesn’t call frequently threatening to change companies – they are at risk for overcharges. Unfortunately Bell has caught me a couple of times – now I finally get it!!! now I’m angry.
I’ve vented, it feels good, thank you for the opportunity. Now I will do all possible to spread this. How many people out there are being taken advantage of?
Bell is the worst company in the world. Thank goodness it is no longer a monopoly. I’m no longer with Bell. After too many battles, they are no longer part of my life, this is what I thought until today.
The technician opened the gate without my consent. Went to the backyard and start playing around with the tiny telephone box attached to my house. I asked him why he was in my backyard, he said that the box is owned by Bell and he is a Bell employee so he can go back there anytime he likes without my consent. End of conversation.
OMG!!! what is the matter with Bell? Don’t they have any respect for other people? Do they think they are entitled to everything that has a telephone line attached to it?
They are already losing so many customers, so does that mean they have to go make the customers they have lost even less likely to use them again?
They are very bad at doing business.
The only people who still use Bell Canada are lowlifes such as stalkers and hackers because Bell Canada’s abuse report system is total crap.
I have had it with Bell Mobility. They changed their website so I can no longer see when my plan is up etc.. I had seen July 2011 now I hear from them Feb 2012. And it gets better as I had a rep from friggin India or wherever HANG UP on me because I told him it was horrible business practices. I didnt swear at all he must have thought I was going thru the phone line trying to strangle him. Never again after this is done good bye Bell. Sad too as I was raised on Bell and was loyal for years. Even my kids who know very little about Bell are now saying Bell sucks ! They have lost at least 2 generations here………….
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I just want to say i hate bell and i hope they go bankrupt.
GO TO HELL BELL! …
I have had accounts with many many other companies and I have yet to see the level of incompetance that I have seen with the Bell reps, system, and company. They have NO IDEA what they are doing. They take NO initiative, they are little mice in a little box with a little wheel. You ask them for something, they just spin your WHEELS and make you waste your time with no resolution.
I just moved and the area and only recieves Bell services.So we got bell packages.to make a long story shorter..Our wireless would not work in our home, so i called in to try and get some help..The tech guy did his magic and went onto my computer and played around.I saw him remove my wireless adapter from the internal documents…fast forward to 2 hours later on the phone with him he could not figure it out.I asked him if you couldnt fix my wireless on my computer , i would still like it on my computer , so why did you remove it ? He told me he didnt remove anything ..and that i was crazy.I then told him to fuck off and asked to speak with someone else, the new tech guy said they remove it ( as its part of training) , now an hr with this guy and hes trying to find me a new wireless adapter on the sony website, i would have to call, purchase cd to install and some other Junk and red tape that i didnt have to deal with in the 1st place.Absolutly rediculous.
UGHHHH so angry…customer service my a##, these ‘customer service’ focused ppl are completely ridiculous and have absolutely no concept of how to do business or maybe infact they do by ripping a person off. I had asked to close my account over 3 mths ago..payed the cancellation fee due to under contract….paid it in full. Then I receive a bill in the mail for monthly and overdue charges…needless to say, I call!!
On hold for ever…spoke to a person by the name of Lisa, she then transfers me…spoke with someone who barley speaks English and tries to argue with me because his ‘computer’ didn’t say anything about me asking to cancel!!!! AAHHHHH I was so frustrated by this time that I made sure he understood my request, I asked for his name etc.
Let’s just say that I now..yet AGAIN have to pay this BS cancelation fee but of course they need 30 day notice for this cancelation so hence…I’ll be paying over 4 mth and a cancellation fee of $150.00 greedy, unethical, stupid, BS company. I hope their call centers all blow up. AAHHHHH lol