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Fuck Bell Canada – In my entire history of dealing with this company I have had exactly ONE (1) pleasant / productive conversation with a call center rep.

I get that sometimes I call in and get directed to the wrong point of contact within the company. If I am stuck on hold for a bit because of this that is totally acceptable.

What is not acceptable Bell, is that your call center staff are not willing to actually help. When I finally get through to the department who should be able to quickly solve the majority of my issues, I tend to get a lot of “I am sorry sir” , “I can not look that up sir”, “I don’t know why that is happening sir”.

There is a reason I am calling customer support fuckers and if you could figure that out then I promise you there would not be websites like this popping up so often.

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I have a tale of woe, of colossal screwups and horrific support going on for a month now, that would boggle your mind. I haven’t the energy right now to actually write it all out and it would be too long anyway. Let’s just say I have finally reached my breaking point. Tomorrow morning I am calling and canceling all my Bell services: phone and internet. I never, ever want to deal with them for anything for the rest of my life. If I’m reincarnated I don’t want to deal with them in that life either.

Hello Rogers… there’s no way they could be any worse. I refuse to consider the idea. Categorically refuse. Nobody, no company, could possibly be worse to deal with. You can quote me on that, as prominently and as frequently as possible.

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I’m on a roll now!

Watch this!

http://www.davidellis.ca/2011/01/27/bell-the-crtc-ubb-making-canada-a-broadband-banana-republic/

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I ported a business number I had for 20 years to Bell as I had a Yellow page advert.
The advert was always renewed once a year. The person taking the order had some difficulty speaking English, (he was in Montreal). Everything seemed to go well and there was no break in my phone service. As I paid once a year and this was added to my account I assumed that the billing terms would not change and that the phone service billing would appear at the same time as my Yellow page billing. I wasn’t told differently. A year later I received a phone call threatening to cut my phone for non payment and again I had some language problems. I suppose if I spoke French, I might have solved the problem. I told him I was under the impression that the bill was paid once a year and what was the problem? He said I was a year behind on my payment. I was a bit surprised that Bell who had my number took a year to call me on an overdue account. I asked him for a copy of the invoice and he agreed to fax it to me. I received a statement, not an invoice and at this point I could see that there was definitely a problem communicating in English to these bilingual(?) Bell employees. Well the next person was no different other than threatening to cut my service if I didn’t pay by Tuesday.
After the mistakes they made already, I wanted to make sure I wasn’t going to be trying for months to correct this and so told him that I would pay the bill in full the same day that I received the invoice. When we confirmed my address, I found that some of it was missing from their records. ( a definite language problem) On Tuesday I call the executive office in Toronto so that I could speak to someone who could understand English and express my concerns that I was having problems with the billing department because they could not seem to understand my English. I explained what I experienced and the first person there agreed that there was a problem. Well, they cut my phone service and I just laughed when they told me that the Head office could not fix the problem until my bill was paid even though it was their problem. I also told them that if that was their position, then I would take my business elsewhere. I received 12 invoices that Friday and even though my service was cut paid them in full the same day. I had in the meanwhile called all my customers and gave them a new number. Well you guessed it, they reinstated my now defunct number. When I received the bill which included extra charges, I again contacted the Toronto office and demanded that they cease immediately, which they did with the exception that they still wanted me to pay for the Yellow page ad even though the phone number no longer worked. Figure that one out for me please. I was not very happy and they have lost me as a customer for good.
Let’s do the math on their losses after this
loss of yellow page ad
loss of business line
loss of home phone line
loss of internet service
loss of tv service
loss of cell phone service (the business has 3)

Oh and let’s not forget the customers they lose when I tell this story?
All this over an French hiring policy.

I wish I knew how to say “go to hell in french”

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Bell price gouging practices,
 
I just received my bill from Bell and It reminded me of my biggest pet peeve.  Bell used to provide my home phone, cell phone, TV and Internet services but it always was at a high cost.  And I found the price for their “SmartTouch” features outrageous!  
 
The $1.50 charge for the “*69 call return” service costs the same as a 15 minute long-distance call to Vancouver.  This service must cost Bell pennies to offer but they’ll gladly take your money anyway knowing that most people’s curiosity will get the better of them.  Moreover, I have an unlisted number and paying $2 a month for the privilege. I wouldn’t have a problem with a one time charge because the Bell operator did have to click the “Do not list” checkbox to update my account profile but that was a long time ago.
 
I’ve since found less expensive choices for my TV and cell-phone services but I only have two choices for high-speed Internet in my area.  I choose Bell’s Turbo-Hub service because it seemed the most attractive in price and service. I, like I’m sure most customers, had no idea on the amount of bandwidth I would need so Bell’s pricing structure for packages of $35 for 3 GB, $45 for 5 GB, and $60 for 10 GB, which allows you to “step-up” to the next level if you go over your limit for the current month, seemed like a good choice.
 
What Bell doesn’t bother to tell you is that you really don’t want to exceed that 10 GB quota!  I did the math and the $35 package costs $11.66 per GB, $45 costs $9, and $60 costs $6.  Everything looks fine until you calculate that 11th GB!  It will cost you $15.36 per GB and every GB used thereafter.  I find that clever but also very deceptive.  I’m used to getting a better price for something that I’m buying in larger quantities.
 
The first month I used my faster connection to download numerous large files.  I was prepared to exceed my quota but I was shocked when Bell charged me over $90 for 14 GBs on my first bill.  Bell’s Step-up policy works fine as long as you don’t step-over the 10 GB quota.  And I’ve since learned that the competition’s $50 package has a 20 GB quota.  The competition’s price looks a lot better if you’re going to regularly use more than Bell is offering in their $45 6 GB package!
 
I know I’m partially to blame because I should have done the math first and watched my bandwidth usage much more carefully.  But to provide better customer support, Bell could?/should??? notify by email when a customer reaches 50/75/100% of their quota or better yet provide a desktop utility with a bar graph showing in realtime the percentage of bandwidth used for the current month.  But Bell probably prefers to keep customers in the dark so as to maximize profits.
 
Mike Martin, Frankford

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This is a letter i sent to the editor of Sun-Media hoping it would get printed but I also sent it to Bell and to the Minister of Industry Tony Clements. I’m not complaining of the service, just the pricing scheme!

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Go to Hell in French is “aller en enfer”

good luck with your future service providers!

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i used to have bell satalite and after being in a car accident and going without a paycheque the satalite seemed like a waste of money so i broke the contract and bent over. after they sent me boxes to return the 2 recievers in i did so and got the shipping confermation number as required by bell and called it in to them. all was good untill i got a bill for almost a grand for the recievers, long story short and about 50 phone calls and about 100 hours later one of the dozens of coustomer service reps FINALLY got off his fat ass and physically went down to the warehouse and a short 5 min later said “hey, i found the recievers, i guess you DID send them back” DUH!! what the fuck did you think i put in the boxes? YOU JUST WASTED 100 HOURS OF MY TIME YOU ASSHOLES!!! then the kicker, they kept sending me bills for 4 months after my service was disconnected! they now claim i owed them another $400!! here we go again with the endless calls and hours WASTED on the telly. hey bell, FUCK YOU AND YOUR REPREHENSIBLE, INEXCUSABLE EXCUSE FOR CUSTOMER SERVICE!!! google telus sucks, 664,000 hits, bell sucks, 24,600,000. are these crackheads at bell REALLY that oblivious? what a sorry excuse for a company

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After finalling having enough of Bell’s horrible service and of their total lack of respect for Canada’s laws, I finally decided not to renew my 3 year cell phone contract with Bell. I called Bell customer service 30 days before the end of my contract, and I had to speak with 3 different different representatives to have this processed.

I spoke with Bell’s joke of a customer retention hotline and made it clear that I was not renewing with Bell because of their horrible customer service. The retention representative asked me why I never mentioned this to anyone before. The list of complaints I made during the 3 years I was with bell was not logged by their representatives, and to make the experience even worst, I had the pushiest representative I ever met. I was told that my cancellation request was completed. Long and behold, I continued to be billed by Bell after the cancellation. I was told that this was due to “human error”.

This same “error” happened when I cancelled my internet plan as well. My sister and father all experienced the same errors when cancelling Bell services. This is not an error; this is fraud. No one seems to be able to put an end to it. I will never deal with Bell again for any service. I hope that the Bell monopoly comes to a crashing end.

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You have to hand it to them. Bell is engaged in a multiple-billion dollar fraud and it really is brilliant. Overcharge everyone a few dollars a month here and there then if you call to complain put them on hold until they just give up. Who is going to waste 40 minutes try to deal with a problem worth a few dollars.

Multiply a couple of bucks a month times millions of customers and we’re looking at billions annually. It’s systemic so the president of bell and the board of directors should all go to jail.

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I also have another ongoing problem with Bell , I asked them time & again I don`t get paid til the end of the month so please don`t call me til after the 1st of each month . But do they listen no. They call me in the middle of each month. Trying to get blood from stone. I feel like telling them if they keep calling before I get paid then they should take off some money from my bill for harrassing a customer.

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I had a contract will bell canada and phoned them to cancel it, they said it would be $340 to pay off the remaining 1 1/2 year left on my contract. so I gave them a 30 day notice of cancellation, a week later I found someone to take over my contract. followed all the steps here http://support.bell.ca/en-on/Mobility/Self_Serve_options/How_to_change_ownership_of_my_mobile_phone. He told me the transfer was complete, I phoned bell and confirmed this, I gave him my phone in the middle of may and end of may they charged the monthly bill, okay of course they will, there was only a week or two he had the phone. now middle of june bell charges me again and it is $63.50, now I know that is not my plan cause i was paying $80 a month, I did the transfer of responsibility and bell confirmed this saying that I would not have to pay a buy out. now i received an e-bill email saying I will be charged in 5 days. The phone number has changed on the account and the name, so they won’t give me any info, but my name and credit card info is in their control, WTF bell

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Bell is the worst company in the world. Thank goodness it is no longer a monopoly. I’m no longer with Bell. After too many battles, they are no longer part of my life, this is what I thought until today.

The technician opened the gate without my consent. Went to the backyard and start playing around with the tiny telephone box attached to my house. I asked him why he was in my backyard, he said that the box is owned by Bell and he is a Bell employee so he can go back there anytime he likes without my consent. End of conversation.

OMG!!! what is the matter with Bell? Don’t they have any respect for other people? Do they think they are entitled to everything that has a telephone line attached to it?
They are already losing so many customers, so does that mean they have to go make the customers they have lost even less likely to use them again?

They are very bad at doing business.

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I have had it with Bell Mobility. They changed their website so I can no longer see when my plan is up etc.. I had seen July 2011 now I hear from them Feb 2012. And it gets better as I had a rep from friggin India or wherever HANG UP on me because I told him it was horrible business practices. I didnt swear at all he must have thought I was going thru the phone line trying to strangle him. Never again after this is done good bye Bell. Sad too as I was raised on Bell and was loyal for years. Even my kids who know very little about Bell are now saying Bell sucks ! They have lost at least 2 generations here………….

R

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I have had accounts with many many other companies and I have yet to see the level of incompetance that I have seen with the Bell reps, system, and company. They have NO IDEA what they are doing. They take NO initiative, they are little mice in a little box with a little wheel. You ask them for something, they just spin your WHEELS and make you waste your time with no resolution.

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UGHHHH so angry…customer service my a##, these ‘customer service’ focused ppl are completely ridiculous and have absolutely no concept of how to do business or maybe infact they do by ripping a person off. I had asked to close my account over 3 mths ago..payed the cancellation fee due to under contract….paid it in full. Then I receive a bill in the mail for monthly and overdue charges…needless to say, I call!!
On hold for ever…spoke to a person by the name of Lisa, she then transfers me…spoke with someone who barley speaks English and tries to argue with me because his ‘computer’ didn’t say anything about me asking to cancel!!!! AAHHHHH I was so frustrated by this time that I made sure he understood my request, I asked for his name etc.
Let’s just say that I now..yet AGAIN have to pay this BS cancelation fee but of course they need 30 day notice for this cancelation so hence…I’ll be paying over 4 mth and a cancellation fee of $150.00 greedy, unethical, stupid, BS company. I hope their call centers all blow up. AAHHHHH lol

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I was a loyal (only because living in rural canada there were no other options) customer of Bell Canada for 20yrs for telephone and dial up internet (high speed or DSL not available where I live – I live 10 miles from two major centres, Hamilton and St. Catharines ON but might as well have been the north pole for the crappy service we had- everytime it rained the phone line was useless – couldn’t hear anything). I missed paying ONE bill and for that they made it so we couldn’t make any long distance calls. I promptly called Rogers and now am using their rocket hub for phone and internet. Rogers did the work to transfer our phone number for us which was great. As soon as we were set up with Rogers, I started getting daily phone calls from Bell Collections reminding me that my final payment was due. I would then ask the rep what the due date was and it was two weeks away. They called me every day threatening me with legal action if I didn’t pay my bill on time. Each time I would remind them of the upcoming due date and promised to pay on the due date, not a minute before. Day after day for two weeks, they would call and threaten me – I finally told them that if they called me again I was going to call the police and have them charged with harassment. That stopped the calls. I paid my bill on the due date and then two weeks later they called to offer me the sun, the moon and the stars to return to Bell to which I replied that even if they were the one and only phone/internet/satellite TV company left on earth that I would never deal with Bell Canada again.

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Bell is definitely on the fiddle. We’ve had six invoices in 8 months that needed to be revised because of casual add-ons we noticed. Not big amounts – oh no they’re too smart for that. Little amounts for vaguely-worded services we didn’t even ask for and which their representatives aren’t able to satisfactorily explain. Of course these little amounts all add up if you don’t examine your invoice verrrry closely each month. Several of our friends have noticed the same thing and of course Bell is very keen to get you signed-up for pre-authorized payments. Those poor mugs signed up for pre-authorized payment who don’t spend time each month verifying their bill – are being ripped off left right and center. So PEOPLE PLEASE check your bills carefully each month – especially if you have a pre-payment plan with them. You’ll find (our experience anyway), the representatives (when you finally get through to one) are very quick to admit to “their administrative oversight” which tells me they don’t want to make waves for fear of closer scrutiny.

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Do I hold the record for telephone conversations with Bell to get my name corrected at 10? But I still cannot believe they got it right now. Why should I, since they said they had it right before, and did not? Last time they tried to fix it, they ended up cancelling my service appointment, leaving without their service for ten days. Then they changed my apartment number to a wrong one. Every few calls seems to introduce a new error.
I think the next person who complains about govenment brueaucracy being bad will get a blast from me. Bell is ten times worse, no, a hundred times.

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I am a working mom who just figured out i have cancer. I am working and running around to appointments etc. I forgot to pay my bill. They cut my TV service off.
I tried to talk to them and explain to no avail. They were rude, uncompassionate. and uncaring of this long time customer. I told them and promise when I catch up on the bills, I will terminate the service

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Here is a copy of my “live chat” with an agent regarding a late payment fee I found on my recent bill and wanted clarification. Is it just me or is this the most confusing conversation.

JG: Hello, welcome to Chat Support. How may I help you with your Satellite TV service?
You: account —– I am being charge a late payment fee but I paid the bill 5 days prior to the due date
JG: I do apologize for that. I’m more than happy to take care of that for you. Let’s start with your name and home telephone number including the area code please?
You: ——-
JG: Please give me just a moment to access your account. Thanks.
10 MINUTES LATER
You: you still there?
JG: Sorry about the long wait!
JG: Thanks! May I also have your four-digit PIN?
You: ——–
JG: Thanks, may I know what date do you have on your billing statement?
You: I’m refering to the October statement
You: My sept bill said it was due sept xx. I paid it on the xx. I don’t understand why I am being billed late payment fees on my Oct bill if my sept bill was paid on time
5 MINUTES LATER
You: you there?
JG: Yes.
JG: Sorry for that,
5 MINUTES LATER
You: are you still researching or should I call into the customer service line instead?
JG: I have it here, sorry for that.
JG: I can see here you have a balance of $xx, no past due and due date is xx/xx/2011.
You: the bill details says there is a unreguated late fee
JG: Last payment is 09/xx/2011 for $xxx, right?
You: correct
You: there is a late fee of $4.22 on the Oct bill. I paid the Sept bill on time so I don’t see why I am being charged the $4.22 late payment fee
JG: Oh I see it now, that happens when we are unable to settle the past due amount on time. It’s because here in Bell, we bill you a month in advance.
You: again….I paid the september bill ON TIME…why am I being billed a late fee?
You: The September bill was due Sept xx. I paid it on Sept xx. Therefore my payment was NOT late. So why am I being billed on my current Oct bill a late fee?
JG: Yes, however that is not for that month, this is for 1 of the previous month.
You: it was for August?
You: so you bill late fees two months behind?
JG: That is a month in advance.
You: think about it….you can’t bill late fees in advance. that makes no sense

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Let me first start off by saying that not ALL of my experiences with Bell have been horrifying. Yes, people tend to complain about things more than they make note of something like good service, being underpromised and overdelivered. But, sometimes you just have to air some grievances.

I moved into my current house a couple of years ago, renting from someone as their roommate. They own the house. They also have their name on the phone and DSL line (both from Bell). For a long while, I was using the slow (30K/s) connection for stuff. I rarely downloaded anything, aside from the odd YouTube clip or email. But then I got back into gaming, and buying music online, etc.

A few weeks ago, we decided to cancel the Internet service because we rarely used it. That was around the time I started to use it more often.

We called Bell and cancelled. Part of that was because over almost 10 years with their service, nobody called to offer a better package. It was grandfathered in at 30K/s, for almost $40/mo. Things have changed since that plan was introduced, big time.

About a week later we receive a call from a pleasant lady from Bell, to offer us a better package for the same price (gee, cancell the service and get a courtesy call after 10 years? Hmmm…). 1 MBps (yes, mega BYTE) downloads, and a huge cap, something like 120 GB or more. So we look at the deal, and go ahead with it.

Since then, it’s been nothing but bullshit from Bell. The speed increased to 100K/s after a couple of days, then to 185K/s a few days later. We called to find out what the problem was, and were informed there was a “blocker” on the account because of the cancellation/reinstatement of service… something to that degree. The “agent” on the phone yawned several times out loud, and asked to have our questions repeated several times. Not that he didn’t understand English, but he wanted to hang up and fall asleep.

We were promised the speed would increase up to the promised levels in a couple more days. Never happened. A couple of days passed, and it increased to 200K/s.

I’ll admit I don’t expect speeds to stay constant, but to not even come close is another matter. 200K/s top speed is ridiculous. Especially today.

So, we called yet again (after letting another couple of days pass, just in case) to question them. “We’re looking into it”. Apparently, they can’t give me a straight answer over the phone until a senior technician looks at the problem. “24-48 hours”, they quipped, without even apologising or offering an explanation of the problem.

I give them one more day. By then, if they haven’t produced, we’re cancelling the service and finding somebody more reliable, who can give us an ETA on service and doesn’t dick the customer around.

I’ve seen some local ISPs using DSL (cable’s too much for me), with 1 MBps or more, no cap and under $30. Sounds like a plan of these cretins at Bell can’t get their arses in gear.

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I HATE BELL! FUCK BELL!!!!! im so damn fed up. Their rates are shitty and their customer service is even shittier. I called last week to cancel my internet service because they were charging me over $150 EVERY month for 2 mb/s internet (yeah, i went over the limit, but they were still ripping me off big time). the person i spoke to was a BITCH but she told me my account was going to be canceled by the 21st of next month. a week later (now) i wanted to make sure that my account was going to get canceled so i go on Bell chat for a quick answer. BELL CHAT SUCKS. none of them speak proper English, they take forever to reply, and if you ask them a question theyll never give you a direct reply. First I asked when my final cancellation date was, 10 billion years later, the person said that my account was in an active status. then i told her that i called last week and cancelled my account. another ten billion years later she tells me some other irrelevant shit so i ask again and then she tells me that she doesnt have access to that kind of info. wtf, the first time she said that my acc. was in an ‘active’ status but now shes saying she doesnt have that info… bell chat is ALWAYS like that. So i call and on 3 different occasions (all within an hour BECAUSE..) they try to convince me (With no luck, of course) to stay with bell and that they’d give me a better promotion. hell no, theyre going to raise the price skyhigh after 12 months anyway, wahts the point. i tell them that i called last week to cancel my acc. and they all ask for a conformation number (that rude bitch didnt give me one.). i hung up on the first one because she wasnt listening to what i was saying (terrible customer service). she just kept trying to push the promotion on to me and i kept saying NO BUt SHE WOULDNT SHUT UP/STOP OMG. same thing happened with the second one; said i was an acc. co-holder so i couldnt cancel the acc. but the promo. could be applied with my permission (WTF kind of rule is that?) she wouldnt shut up about the promo. and said that she would apply it to my acc. when i kept saying NO THANKS. in the end she wouldnt shut up and once again, i told her to do whatever the fuck she wanted and hung up on her. third time i call, right off the bat she says i cant cancel the account because im not the acc. holder. she also tries to push a “BETTER” promotion but no thanks. 5 DIFFERENT PEOPLE HERE ARE TELLING ME 5 DIFFERENT STORIES. FIRST PERSON SAID MY ACC. WAS CANCELED. 2ND PERSON SAID IT WASNT. 3rd PERSON IS JUST TALKING BS. 4TH PERSON SAYS IM AN ACC. CO-HOLDER. THIRD PERSON SAYS IM NOT ON THE ACCOUNT. WTF. FUCK BELL. ALL I FUCKING WANTED TO DO WAS CANCEL MY BELL SERVICE!!!!! I HAVE TO GO THROUGH THIS WHOLE LUMP JUST TO GET IT CANCELED!!!!!!!!!!!
once this is over with, im NEVER going back to bell. bell this is your fault, you brought this upon yourself with your shitty ass customer service!! thats why everyone hates you!!!!!

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I have also just posted this at rateitall.com, directed from your site. we suffered greatly from this company during the first five months of our daughters life…as bell put our home phone number on a collection agency call list as we shared the same last name as a person that owed them money. full account below:

we have recently triumphantly cancelled our bell cellular service. this was a major moral victory for our family. while still being customers of theirs, our home phone number was put on a collection agency call list. over a period of 5 months, we would receive up to two calls a day from this service “this is a message for ({undistiguishable}, followed by our last name) regarding an important business matter”, with an 800 number to call. These calls would wake up our newborn child, caused our family all sorts of stress…after leaving numerous messages, waiting over 45 minutes at times “on hold” with this collection agency never getting a live person, I did some research and found who the agency was. I emailed the company about the calls and never got a reply. Finally, on one fateful day the phone rang, I picked up the phone and got a real person from this collection agency. They were looking for someone with the same last name, but the first name was nobody we knew. The man apologized and promised we would never get another call. I said “well who gave you this phone number” – he said without pause “Bell Canada”

i believe many laws governing collection agency methods in Canada were violated in this case, and there was definately negligence on bell’s part for submitting our number to this collection agency instead of the correct persons.

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Bell is an ongoing nightmare with me, even though I have cancelled them since July. Here’s the entire story. I cancelled them on June the 30th for my home phone and internet. They told me that after a month, all the services would be cut off.

Simple, then that means that by July 30th, all the payments would stop, right? Wrong.

They decided to cut only my internet off, and had the audacity to bill me for the phone line. Fuming, I called them and demanded to speak to the supervisor. She looked over our account and confirmed with us that we had indeed asked Bell to cut off our services and apologized for the mistake. She asked us to pay whatever was the amount due, and it would be credited back to us. Her reason was that we would be charged for the late fee if we didn’t. That was fine, it was in the ballpark of around $40.

Since we had cancelled our internet, they sent us a stamp to send our modem back. We went to Canada post somewhere in August to send back the modem. After the modem was sent back, they sent us another 3 stamps. Thinking that the modem was lost, I called Bell. The confirmed with me that they HAD received a modem and assured me that the stamps would stop coming. Fine, I thought that was done with.

So for the August bill, I had a accumulated credit of about $50. I asked them when I would get it in the mail, and they assured me that they must revise over all closed accounts, before sending off the credit cheque for us. She told me that the cheque would take about 6 weeks to process. I was also find with that. She also assured me that the revision for our account would be done in September.

September’s bill comes, and they still owe us a credit of $50. I still see a F beside our account number, that tells us that the revision has not completed. I call them up AGAIN, and tell them the ENTIRE story. They tell me to wait until October’s bill, and the cheque will be received by us.

October’s bill came today. And they charged us for the modem that they reported that they received back in August. Honestly, really? I call them up, and ask them what the hell is going on. Until now, all of the representatives have been polite to me, even though they couldn’t resolve my problem. Not this guy, he was RUDE. He’s trying to tell me that I DON’T owe any money to Bell, when it clearly states that Amount Due: 33.85. He asks me, quote on quote, “What part of 50.95 CREDIT do you not understand?” I reply back, “What part of I apparently owe you 75.00 do YOU not understand? Obviously my 75 cancels out the 50.95 that you owe me for about 3 months, and on top of that, I have to PAY YOU.” He tells me to wait on hold while he phones up head office in order to try to get them to speed up my cheque. He tells me that I might be able to see my money by Christmas, or the end of January. Really? I would have been waiting about half a year for my money if I actually do receive it by then. Before I called in and met this rude person, my aunt and cousin called in the morning, because they were so frustrated. They do have a strong accent, which is why I usually handle all of the talking on the phone. The representative that was talking to them, plain out asked them, “Do you know how to speak English?” Really. How rude. Urg.

This whole issue aside, I would have to call Bell around once a month after bills, because they like to charge us for random things that we don’t use. Even if we don’t use long distance, every couple of months, we get charged an extra 10 – 20 dollars for long distance calls to NB, or Calgary. We have no relatives there, so I don’t know how this happens.

Bell has horrible customer service, and are nice and happy to you ONLY when they are receiving your money. They will try to hold onto whatever they owe you for as long as possible.

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I really do not understand how bell can still be going. I have wasted number of hours trying to sort my bell tv bill out. I spent hours prior sorting it out knowing full well what I was getting and what the total cost was per month. I pretty much set it up that I have every channel available, and was promissed by three people that they would match the offer of telus for Centre ice or Nfl sunday ticket free for the first year to new customers. I get a bill and low and behold there is a charge for centre ice. Spoke to Heather last night and she tells me there is no such note for this. Have a confirmation email sent to me with all the pricing and programing to be included and sure enough its on there, yet they do not want to honor the deal now. With the amount of people that have issues should start a sight were people sign up with there name and contact number and file a class action law suit. F%CKEN MORONS
I would be so ashamed to say I work for bell rather tell me people I am a drug dealer or something might get more respect rather then being spit on

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The thing that disturbs most as they are owned by the teacher’s retirement fund. Crap. My fight with Bell started recently over $157. My bank says they received it and they said they didn’t. The account has since been closed … so going over old paper work. What really made me throw in the towel was the exceptionally poor customer service. By the time I found someone that would cancel the account I felt like I hit a gold mine. She of course presented me with 10 options most of which would have reduced my bill by 1/3

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After more than several bad incidences with bell canada, I had no choice but to subscribe with them when I moved to a quite rural area. My boyfriend was subscribing to high speed at our previous house. But where I moved we had to get a turbo hub, but in My name…. Now my hub is acting up and in order for the hub to be fixed which is under warranty, I have to send it away without an equipment replacement while it is gone for 6-8 weeks, but I will still be paying for my service at $50/month and won’t be using it. By the way, the high speed internet that we no longer have at the new house,…. is still on my bill. They are F*cked. Talk about screwing the small people. Is it worth paying the extra money in order to not have to dial 310*BELL to be connected and reconnected and then disconnected. I am soooo fed up with these morons who continue to call themselves “CANADIANS”. I believe they should take a good hard look in the mirror and try to figure out where the hell their hearts went. I understand that they are a business, and they are trying to make money, but come on, stop screwing the people who got you where you are.

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Bell sucks!!

I changed my data plan 2 days after I got the phone, when I was still trying Bell and the contract was not effective. They never told me about the $ 200 charge of changing the plan, then the bill comes 2 months later.

If they ever told me about this I would not use their service at all.
When I called in to ask about this they just told me that there is nothing they can do unless I changed back to the old data plan..
And I need to pay 400+200 dollars to cancel the contract.

They never told me about the charge of changing the data plan when I was able to stop using their service free of charge…

Bell’s salesperson are cheating, simply dishonest. Bell’s representives are cheating on their customers and dishonest.

Bell sucks!!!!!!!!!!!! Fuck!
Is there any law steps that people can take to guard themselves against this kind of cheating?

Bell is the worst company ever! Cheating, dishonest, unfaithful.

Now I’m locked up for 3 years!!!!
I would persuade any of my friends out of using bell and I would NEVER use Bell again.

Son of a bitch!

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Simple as this.. Honest mistake to use Bell once, you are an idiot and get what you deserve if you use them twice….

All the stories are the same here, it all comes down to.. Bell will do and or say anything to maximize the amount of money they take from you (revenue), while providing the least service possible (cost).

This business approach has been used by them for years, which is why the lose so many customers and end up in even a worse financial situation, which they try to rectify by repeating the above reason for their failure.

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I’ve never been more taken advantage of, ripped off or held hostage by any company than Bell. They will never see my business again!

Ordered a bell business internet line– agreed to a contract that required me to commit to 12 months of service otherwise face an ‘early cancellation penalty’ –fine.

After 2.5 years of no issues and on-time payments, I no longer required the service and phoned to cancel. I was informed that I am only able to cancel within 30 days of the anniversary of the contract, regardless that I have already fulfilled the 12 month commitment. In fact, that commitment is automatically renewed, unless I cancel within that 30 day window every year.

I swallowed that pill and waited 6 more months; continuing to pay for internet that I didn’t require just to avoid paying the exorbitant penalty. Finally the anniversary date arrived and I phoned on Jan 2 to cancel –closed! Waited until the next day (business day for all businesses) –Bell Business Services are still closed!

Called on the 3rd day and at long last got through. Explained the ordeal to the rep who had the audacity to ask if I’d care to subscribe to any other Bell services (who trains these people?). I was kept on hold, with the intermittent ‘we’ll just be a few moments longer’ for THIRTY minutes before the cancellation was processed.

The final, and perhaps lowest, turn: After all this, I was informed that the cancellation would take 30 days, so I would still be charged for another months service!

What a despicable way to do business. As I said, I’ve never felt more taken advantage of by a company in all my decades of dealing with thousands large and small businesses!

Good riddance to Bell!

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Hi…..I am not sure where to start, I’m soooo angry.

In the past 2 months I have been getting the run around with the techs one. I have Bell TV and have been trying to purchase some movies. At a certain point I cannot rent them anymore as I have ”exceed my quota”….

This has happened to me 4 times in the past 2 months and every time the techs and the supervisors tell me something different. Some even told me it was my fault as I had not plugged my receiver through the phone line…..Bull, I had.

The last tech wouldn’t even give me his employee number and hung up the line after 20 min of hold as I had asked to talk to a supervisor. Of course I called back, the next tech, very friendly person honestly tells me that there are not tech on duty that evening….

So as of tomorrow, I’m through with Bell. Videotron sign me up.

A very angry Bell customer..

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